Returns and Refund Policy

 

Returns

The term ‘Elkmere’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 11 Caldicot Way. The term ‘you’ refers to the user or viewer of our website.

At Elkmere we do our best to deliver excellent customer service as well as exceptional Vodka every time.
We are aware that occasionally there may be an issue and if this is the case we will aim to resolve it at the earliest opportunity.
If you would like to return an item unopened and seal intact the way you received it:
- Please send your item to us using the original packaging within 14 days of receiving the item
- Include a note with your name, phone number, order number and address to: 11 Caldicot Way, Poulton Le Fylde, Lancashire, FY6 7LP

Following investigation, our customer service team will contact you and confirm whether a refund will be issued for the items returned.
Please note, we do not refund the cost of postage for returning goods unless they are damaged.
 

Damaged Goods
If you notice at the point of receiving your order that the item is broken or has leaked, please refuse delivery and hand it back to the courier. If you open the parcel and find the item is damaged or leaked:
- Please send photographs of the item and packaging to info@elkmere.co.uk within 14 days from receiving the item
- Please include your name, phone number, order number and address within our email
- Following investigation, the customer service team will issue a refund for the broken item and cost of postage, or send out a replacement if you prefer

If you have any problems with your order, please do get in touch. Our customer service team is here to help and we will do whatever we can to put things right. You can contact us on info@elkmere.co.uk

 

 

Shipping

Our standard delivery is 2-3 working days and is complimentary over a £100 spend. We use Royal Mail 48hr express delivery and will need to be signed for and proof of age verified with the delivery driver. The parcel cannot be left in a safe place. Delivery will only be made to individuals of legal purchase age and the delivery company will check the ID.

If possible, please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it but hand it back to the courier to return to us. If you only discover that your parcel is damaged after you’ve signed for it, please email info@elkmere.co.uk